ABOUT Hannah

I’m not someone who waits to be told what to learn. Whether I’m testing prompt structures in Claude, digging through documentation, or mapping how a system fits into a customer’s tech stack, I’m always asking: Why does this work the way it does—and how could it work better? Curiosity isn’t a side trait. It’s how I stay relevant, flexible, and one step ahead.

I believe emotional intelligence is just as essential as technical know-how. I don’t just solve problems—I guide people through them. Whether I’m working with engineers, marketers, or execs, I build trust through clarity, calm communication, and an ability to meet people where they are. A good strategy isn’t just efficient—it’s sustainable, because it works for real humans under real pressure.

Fast is only good if it’s also right. I work with urgency—but I don't shortcut understanding. Whether I’m onboarding a customer or rolling out a fix, I take the time to clarify what success looks like, align with the people involved, and make sure the solution actually sticks. Speed is valuable, but only when it’s earned through context and care.

I don’t need the loudest voice in the room—I just make sure the work is excellent. My reputation is built on thoughtful execution, calm under pressure, and follow-through you can trust. I’d rather quietly solve the problem than loudly talk about it. When people need someone reliable, I want to be the first name they think of.

I don’t wait for the next ticket. I ask what the customer’s real goal is, then work backwards. Whether it’s expanding usage, stabilizing deliverability, or guiding an API integration, I want the technical work to drive real business outcomes. Support is the floor. Strategy is the ceiling—and that’s where I aim.